Refund Policy
Refund Policy
Last Modified: April 2024
General Refund Conditions
- Subscription Model: Our services are provided on a subscription basis, either monthly or annually, with recurring payments in advance.
- Refund requests must be submitted within 14 days from the date of the billing cycle in question.
- Refunds will only be issued for payments made within the first 14 days of the initial billing ("Cooling-off Period"). After this period, no refunds will be issued, except in cases of service failure or non-performance.
Full or Partial Refund
- Full Refund: If a service was not delivered as described, or we are unable to perform the requested tasks due to our fault, a full refund will be issued.
- Partial Refund: If part of the service has already been delivered (e.g., a project’s initial phase), a partial refund may be issued based on the progress of the work.
Non-Eligible Refunds
The following scenarios do not qualify for a refund:
- Services that are already in "In Progress" or "In Review" status.
- Requests that have been modified after initial submission, once work has started.
- Delays in service delivery, unless caused by our fault.
How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below:
- Contact Customer Support: Submit your refund request via email to contact@storegenius.co within 14 days of the relevant billing. Include your order number and a brief description of why you are requesting a refund.
- Evaluation: Our team will review your refund request and respond within 1 to 3 business days. We may ask for additional information or evidence, depending on the nature of your request.
- Decision & Processing: If your request is approved, the refund will be processed using the original payment method. Refunds will be issued within 5 to 10 business days after approval.
Examples of Non-Refundable Situations
- Transaction or processing fees.
- Consulting or advisory services, unless included in a specific plan.
- Custom services, such as logo or custom theme design, after delivery and approval.
Communication and Transparency
We are committed to transparent communication with our clients regarding the services we provide. If you have any concerns, please do not hesitate to contact us. Our team is here to assist you and ensure you receive the high-quality service you expect.
Contact Information
If you have any questions about this refund policy or need to submit a refund request, please contact our support team at: